EchoHash (Pty) Ltd ("we", "our", or "us") operates the QoboTaxi application and related services. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information necessary to provide our presence verification services:
- Account Information: Phone number, name, and role (driver, marshal, association admin)
- Location Data: GPS coordinates when you check in at taxi ranks (only when actively using the app)
- Device Information: Device type, operating system, and unique device identifiers
- Operational Data: Check-in times, queue positions, and trip records
2. How We Use Your Information
- To verify your presence at taxi ranks
- To manage queue positions and dispatch
- To generate trip and billing records for associations
- To provide evidence for dispute resolution
- To improve our services and develop new features
3. Information Sharing
We share information only as follows:
- With Your Association: Marshals and association admins see operational data relevant to their duties
- For Legal Compliance: When required by law or to respond to legal process
- With Service Providers: Cloud hosting (Google Cloud), SMS (Twilio) — all bound by confidentiality
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures:
- All data is encrypted in transit (HTTPS/TLS)
- Database encryption at rest
- Cryptographic signatures on presence proofs
- Access controls and audit logging
5. Data Retention
We retain your data for as long as your account is active. Operational records (trips, check-ins) are retained for tax and compliance purposes as required by South African law. You may request deletion of your account by contacting us.
6. Your Rights
Under POPIA (Protection of Personal Information Act), you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to certain processing activities
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
9. Contact Us
For questions about this Privacy Policy or to exercise your rights:
- Email: admin@qobotaxi.co.za
- Address: Cape Town, South Africa